Terms of Use

By browsing, accessing, or placing an order through the Belcor Mugs website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Use, along with our Privacy Policy and Refund Policy.

If you do not consent to all provisions outlined herein, please discontinue the use of our website and purchase channels immediately.

Belcor Mugs specializes in curated, artisanal, and small-batch drinkware. Because our ceramic mugs, stoneware pieces, and glazes are crafted with authentic techniques, subtle variations in pigment depth, glaze droplets, texture, and millimeter dimensions are characteristic of true artisanal craftsmanship and do not constitute product defects.

We strive to display mug hues, finishes, and capacities as accurately as possible on our digital storefront. However, display calibrations vary between monitors and mobile screens, and actual piece colors may carry slight natural shifts.

All prices listed on Belcor Mugs are denominated in Canadian Dollars (CAD) unless explicitly designated otherwise. Taxes and shipping fees are calculated during checkout prior to final order confirmation.

We reserve the right to decline or cancel any order in instances of typographical errors in pricing, erroneous stock levels, or suspected fraudulent activity. In such events, all captured funds will be promptly reimbursed to the original payment tender.

Our fragile drinkware is packed with reinforced protective cushioning and eco-conscious corrugated liners to guarantee safe arrival. Delivery timelines are estimates provided by logistics partners and are subject to carrier conditions.

Risk of loss and title for all ordered goods transfer to the customer upon courier delivery handover. Detailed transit guidelines and regional shipping windows can be referenced on our Delivery & Payment page.

We maintain a customer-first satisfaction guarantee. Unused mugs in their original packaging may be returned within 30 days of receipt. Should an item arrive damaged during transit, notify our support team within 48 hours of parcel arrival with clear photographs for an immediate replacement or refund.

For full eligibility criteria, return shipping instructions, and processing times, please review our comprehensive Refund Policy.

All original mug designs, handcrafted silhouettes, graphics, brand iconography, text copy, and photography hosted on this website are the proprietary property of Belcor Mugs and protected by applicable copyright and trademark statutes.

Reproduction, resale, digital scraping, or unauthorized commercial exploitation of our creative assets without express written authorization is strictly prohibited.

Belcor Mugs provides the website and items on an 'as is' and 'as available' basis. While our drinkware meets food-grade ceramics safety regulations, users must adhere to specific product care instructions regarding microwave and dishwasher compatibility.

In no circumstance shall Belcor Mugs or its founders be held liable for indirect, incidental, or consequential damages arising from website interactions or mishandling of hot liquid containers.

These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

Parties agree that any claim or dispute arising out of or related to our goods or policies shall be resolved through good-faith mutual negotiation before pursuing formal arbitration.

We reserve the right to modify these Terms of Use at any time. Material amendments become operative immediately upon digital publication on this page.

For inquiries regarding our terms, custom wholesale contracts, or store policies, please visit our Contacts page or browse our full Mug Catalog.