Refund & Return Policy

1. Eligibility for Returns & Exchanges

We want you to truly enjoy every sip from your Belcor Mug. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

• Items must be postmarked for return within 30 days of confirmed delivery.
• Mugs and accessories must be unused, unwashed, and in their original retail packaging with all protective sleeves.
• Proof of purchase (order confirmation number or receipt) is required for all returns.

2. Breakage & Transit Damage Policy

Ceramics require delicate handling. We package each mug with protective biodegradable cushioning, but courier accidents can occur. If an item arrives broken, cracked, or defective:

• Notify our customer support team within 48 hours of delivery receipt.
• Provide clear digital photos showing the damaged product, the packaging box, and shipping label.
• Upon review, we will dispatch a free replacement immediately or issue a 100% full refund without requiring you to mail back sharp broken ceramic pieces.

3. How to Initiate a Return

Returning an item is simple and straightforward through our dedicated support service:

4. Non-Returnable Items

The following products are exempt from standard returns unless they arrive damaged or defective:

• Custom personalized mugs or corporate-branded ceramic collections.
• Digital gift cards and electronic vouchers.
• Items marked as final clearance or sample sale items.

5. Shipping Costs for Returns

For returns due to personal preference or change of mind, customers are responsible for the return shipping costs. We strongly recommend using a tracked shipping service with insurance, as we cannot be responsible for items lost or broken on their way back to our warehouse. If the return is caused by a manufacturing defect or packing error, Belcor Mugs covers all transit fees.